At Santosh Textile , customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for a return or refund in accordance with the policy below.
Products may be returned if they meet the following conditions:
Return request is made within 7 days of delivery.
The product is unused, unwashed, and in its original condition.
All original tags, labels, accessories, and packaging are intact.
A valid proof of purchase or order confirmation is provided.
Products that do not meet these conditions may not be eligible for a return.
The following items cannot be returned or refunded:
Customized or personalized products.
Innerwear and hygiene-related products.
Gift cards or promotional vouchers.
Products marked as Non-Returnable on the product page.
Items damaged due to misuse, improper handling, or normal wear and tear.
To request a return:
Contact our customer support team within the eligible return period.
Provide your Order Number, registered mobile number, and reason for the return.
If approved, you will receive instructions for returning the product.
Securely pack the item to prevent damage during transit.
Once the returned product is received and inspected:
Approved refunds will be processed to the original payment method.
Refunds are generally completed within 5–10 business days, depending on your bank or payment provider.
Shipping or delivery charges are non-refundable unless the return is due to an error by Santosh Textile .
If you receive a damaged, defective, or incorrect product:
Notify us within 48 hours of delivery.
Share clear photographs of the product and packaging.
After verification, we will arrange a replacement or issue a refund, as applicable.
Products may be exchanged based on availability for:
Size-related issues.
Color or design changes (where applicable).
Manufacturing defects.
If the requested replacement is unavailable, an eligible refund or credit may be offered.
If the return is due to our error (wrong, damaged, or defective product), Santosh Textile may arrange the return shipment or bear the applicable return shipping cost.
For all other eligible returns, the customer may be responsible for return shipping charges unless stated otherwise.
Orders canceled before dispatch are eligible for a full refund in accordance with our Cancellation Policy. Once an order has been shipped, it cannot be canceled and will follow this Return & Refund Policy.
If you have any questions regarding our Return & Refund Policy or need assistance with a return or refund request, please contact Santosh Textile using the contact details available on our website.
Thank you for choosing Santosh Textile We appreciate your trust and remain committed to providing high-quality products and excellent customer service.
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