At Santosh Textile , we strive to provide a smooth and hassle-free shopping experience. This Cancellation Policy outlines the terms and conditions for canceling orders placed through our website.
Customers may request to cancel their order before it has been processed or dispatched. Once an order has been shipped, it cannot be canceled and will be subject to our Return & Refund Policy.
To cancel your order, please contact our customer support team as soon as possible with the following details:
Order Number
Customer Name
Registered Mobile Number
Email Address
Reason for Cancellation
Cancellation requests are processed during our business hours.
Cancellation requests are subject to order status and approval. If your order has not yet entered the shipping process, we will make every effort to cancel it successfully.
If the cancellation request is approved before shipment, a full refund will be processed.
Refunds for prepaid orders will be credited to the original payment method within 5–10 business days, depending on your bank or payment provider.
Cash on Delivery (COD) orders that are canceled before dispatch will not incur any cancellation charges unless otherwise specified.
The following orders may not be eligible for cancellation:
Orders that have already been dispatched.
Customized or personalized products.
Special-order or made-to-order items.
Products marked as non-cancellable during purchase.
Santosh Textile reserves the right to cancel any order under the following circumstances:
Product is out of stock.
Incorrect pricing or product information.
Payment could not be verified.
Suspected fraudulent or unauthorized transactions.
Incorrect or incomplete shipping information.
Unforeseen technical or operational issues.
If an order is canceled by Santosh Textile after payment has been received, the full amount paid will be refunded to the original payment method.
If your order has not yet been processed, you may request changes such as updating the shipping address or modifying product quantities. Approval depends on the current processing status of the order.
If you have any questions regarding this Cancellation Policy or wish to request an order cancellation, please contact Santosh Textile through the contact information available on our website.
Thank you for shopping with Santosh Textile . We appreciate your trust and are committed to providing excellent service and customer satisfaction.
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